![]() ![]() If you don’t have AppleCare+, your bill could be a lot higher.Īpple also has a mail-in repair service, but return time can take a week or longer. If you have AppleCare+, you’ll probably be charged $99. ![]() If there’s any other damage to your iPhone, such as a dent or bend in its frame, the repair cost will be even more. However, if you don’t have AppleCare+, you’re probably going to pay at least $129 - and possibly as much as $329. If you have AppleCare+, a screen repair usually costs $29. In all, you have six main repair options and we’re going to quickly walk you through each of theme below. ![]() Find The Best Repair Option For YouĪs an iPhone owner, you have lots of different repair options - so many in fact that sometimes it can become overwhelming. If your iPhone is too cracked to read the display, it should still be recognized by your computer. Check out our other article to learn how to back up your iPhone to iCloud, Finder, or iTunes. Saving a backup now will ensure you won’t lose any of the important data on your iPhone, including your photos and contacts. At any time, your iPhone may turn off and not turn on again until it’s repaired. It’s possible that whatever cracked the screen may have done some damage to your iPhone’s internal components too. It’s a good idea to back up your iPhone after the display cracks. If you have a cracked iPhone screen, you won’t be able to talk your way out of it. Most of the time, impact points are obvious and an Apple Genius can spot them right away. If the damage is minor, it may be worth a trip to the Apple Store to see if an exception can be made - but those cases are extremely rare.Īpple doesn’t cover physical damage to iPhones - there’s still a service fee even if you have AppleCare+. The next question you want to ask yourself is this: How broken is the screen? Is it a single hairline crack? Are there a few cracks? Is the screen completely shattered? Since my phone worked perfectly before I went in for a repair - I had even tested my battery the week before to check that my phone wasn't being throttled - I can only assume that a mistake was made in the repair process.Īnd so after a week of frustration, inconvenience, and too many trips to the Apple Store, I'm left feeling as if there's much to be desired with Apple's repair process - and its retail stores in general.If the screen isn’t significantly cracked, you may be able to skip this step until you figure out whether the screen is usable or if you want to have it replaced. In the end, I paid $150 for a brand-new screen I was able to enjoy for less than a day, and I never got that money back. That made me feel as if no one was listening to me or taking my concerns seriously - and the shoddy repair job from my first visit didn't instill any more confidence in me. Nearly every time I spoke with an employee during my weeklong Apple odyssey, they interrupted me to talk to someone else or were interrupted by a customer or fellow employee. This brings me to the biggest issue I had: In Apple's world, every employee seems charged with helping every customer and every other employee, all at once. There was seemingly no rhyme or reason to the way things worked, and despite all the employees working - the ratio was about one employee to every customer - everyone seemed harried and stressed. I stood around waiting for my phone, trying to find a spot out of the way of all the chaos. This, I was told, doubled as the repair-pickup station, though there was no way to know that by looking at it.Įmployees moved frenetically from the table to the back room, then back again, shouting out customers' names and waving around the newly repaired devices. I returned to the store and was once again handed off among three different employees, then told to go stand near a table that displayed Apple Watches. Finally, I got an email saying my phone was ready to pick up. It often indicates a user profile.Įmployees at an Apple Store in Palo Alto, California, prepare to greet customers in line to purchase an iPhone X on November 3.įor the next four and a half hours, I went grocery shopping, went home to pack, did laundry, and watched an entire NFL playoff game - and still no word from Apple. Account icon An icon in the shape of a person's head and shoulders.
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